Disputed or Unauthorized Charges
As the cardholder, you are responsible for checking your card statement for accuracy.
Disputed Charges
Mistakes in the amount billed and duplicate charges should be resolved directly with the merchant. If you are unable to resolve a dispute with a merchant, you must report it within 60 days to U.S. Bank Customer Service Office at 800-344-5696. In addition to contacting the bank, you must also complete the
Dispute Reporting Form. U.S. Bank will investigate and credit the amount of the disputed charge back to the account once the investigation is completed, normally within 30 days. If the resolution is in favor of the merchant, the account will continue to be charged for the disputed amount at the end of the investigation. Failure to report a dispute within 60 days of the statement date will result in the university absorbing the expense.
Unauthorized Charges
If you find unauthorized charges on your statement that you did not make, you must report them immediately to the U.S. Bank Customer Service Office at 800-344-5696 and submit a
Dispute Reporting Form. You should also request a replacement card and inform your account manager.
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